Refund policy

Return Policy

We currently accept returns for store credit only.

Returns must be requested within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

To initiate a return, please contact us at [support@thereservehouse.co](mailto:support@thereservehouse.co).

Return instructions will be provided upon approval.

Please note that return shipping costs are the responsibility of the customer.

All sale items are final sale.

We reserve the right to refuse returns that do not meet these criteria.

Damages & Issues

Please inspect your order upon arrival and contact us within 48 hours if your item is damaged, defective, or incorrect. We will make it right.

Final Sale Items

All sale items and gift cards are final sale.

Exchanges

We do not offer direct exchanges.

If you need a different size, please initiate a return for store credit and place a new order for your desired item.

 

Store Credit

Once your return is received and inspected, you will be issued store credit for the value of the item.

Store credit will be sent via email and can be used toward any future purchase.

Please allow up to 5–7 business days for processing once your return is received.